What are the Hidden Critters?
Hidden Critters are mysterious and rare creatures from the world of the Hidden Critter Club! These strange entities manipulate the world around them in odd and impactful ways, making them the core research topic of the Hidden Critter Club, an organization dedicated to uncovering the mysteries of these beasts. This project will feature the spookier Hidden Critters as glow in the dark enamel pins.
Last updated: October 06, 2025 19:58
What are the pin specifications?
Each pin will feature a Hidden Critter. The pins will be 1.5-2 inches tall (depending on the design), have screen printed details and glow-in-the-dark features so it can spook you in the night!
Last updated: January 04, 2026 08:16
What are Early Bird Rewards?
Backers that pledge in the first 48 hours of the project’s launch are known as Early Birds. These backers will get a freebie 3 inch vinyl sticker of each enamel pin they choose automatically added to their rewards. For more information, see the Add-ons and Incentives section in the Project Story.
Last updated: October 06, 2025 20:00
Is there any reward if I have backed a previous project of yours?
Yes! If you’ve backed any previous project of ours, you’ll get a freebie 1.5 inch keychain added to your rewards!
Last updated: October 06, 2025 20:02
What is the Cross-Collab Incentive?
Back BOTH Spindle the Starkeeper Dragon Plush and Don Bucho the Dapper Dove Abuelito Plush Toy projects to get TWO limited FREE pins from each project creator!
Check out the Pintober Story section for more info!
Last updated: October 06, 2025 20:03
What is your refund policy?
You can cancel your pledge at any time while the project is live. BackerKit only charges credit cards once the project has ended and the goal has been reached. However, if for any reason you need a refund after your card has been charged, let us know with an email at [email protected].
We’ll do the best we can to accommodate your needs, but if a refund is in order, you will receive a full refund, minus any fees that have been charged during pledge processing.
Last updated: October 06, 2025 20:04
How can I contact you?
If you have any questions and want to speak to us directly, you can send us an email at [email protected] .
Last updated: October 06, 2025 20:05
I didn’t receive my BackerKit survey. What should I do?
Check your spam or promotions folder. If you still don’t see it, send us an email at [email protected] and we’ll send it your way.
Last updated: November 15, 2025 19:14
Can I change my pledge level in BackerKit?
Yes! If you want to upgrade or change your pledge, you can do so within BackerKit before surveys are locked.
Last updated: November 15, 2025 19:14
Can I add extra items to my order?
Yes, add-ons will be available for purchase in the BackerKit surveys!
Last updated: November 15, 2025 19:14
When will I be charged for add-ons?
BackerKit will charge for add-ons and shipping once we lock orders.
Last updated: November 15, 2025 19:14
What payment methods does BackerKit accept?
BackerKit accepts major credit/debit cards. If you have payment issues, try another card or contact BackerKit support.
Last updated: November 15, 2025 19:14
When will my order ship?
We estimate shipping to begin around February 2026. We’ll provide updates as we get closer.
Last updated: November 15, 2025 19:15
Can I change my shipping address?
Yes, you can update your shipping address in BackerKit until we lock addresses.
Last updated: November 15, 2025 19:14
Will I receive tracking information?
Yes! Once your order ships, we will send tracking details to your email.
Last updated: November 15, 2025 19:14
Current Estimated Shipping Date: February 2026
Last Updated At: 11/02/25What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.